Want to add an element of fun to your live chats? Use emojis and GIFs.
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This live chat solution provides features like custom pre-chat surveys, live chat transcripts, automated messaging, visitor insights, and detailed reports. It allows you to engage and identify with the leads that seem the most promising. Olark is for those who want to leverage data to understand customer behavior. Their prices start from $16 per seat per month and can go up to $50, depending on the live chat features offered. So, you can chat with your potential customers while adding their details to your CRM software from the same platform. You can seamlessly integrate it with more than 130 tools, including Shopify, WordPress, MailChimp, and others. It’s clean, clutter-free, and easy to use. Its biggest strength lies in its simplicity. With a clientele of more than 27,000 companies across 150 countries, LiveChat is clearly one of the most popular live chat providers.
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To help you make an informed decision, I’ve compiled a list of the best live chat software that you should check out. After all, you want to get an edge over your competitors. If you still haven’t leveraged live chat, it’s time to jump in. AI Chatbot Implementation Challenges and Benefits (Infographic).7 Best Conversational AI Platforms You Need to Try in 2022.Even if you aren’t a pro at coding or tech, a live chat feature is easy to install. However, installing a live chat solution isn’t as complicated as you might think.īasically, you just need to copy some code and add it to your site.
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Some live chat software allows you to initiate chats based on a user’s website behavior.Ĭlearly, this is advanced technology. Your agents can also approach them or greet them using a live chat platform. Through the agent view, you can keep track of who is on your website. Your live chat solution will have two different views - one for the users and another one for your agents. Using such forms, your visitors can get in touch with you via emails. When your agents are not visible, you can choose to hide the live chat widget.Īlternatively, you can also turn the chat widget into a contact form. However, it will only work when one of your agents is online. In return, your agent can respond to them with the live chat tools. Using that window, your site visitors can ask you questions. In simple terms, live chat is a window that shows up on your site and displays some text. How Do Live Chat Software Programs Work?.